Answer staff questions from your company documents

Staff ask in plain words and the assistant answers from your own documents, with the source shown. It admits it when it does not know.

From a folder of documents to instant answers

The assistant does the looking up. You control what it knows.

Staff question

Reading your tools

Got it. I will find the expenses guide and show you the page.

Stage 1

It learns.

First, it learns your documents.

  1. Reads your documents

    Only what you approve, and kept up to date.

  2. Respects who can see what

    Staff only get answers from documents they may read.

Answer
Searching your documents0 pages searched
  • HHow to claimBest matchIn the finance portal
  • TTime limitWithin seven days
  • DDinner limitSGD 80 per person
  • AApprovalYour line manager
Stage 2

It searches.

Then it finds the answer.

  1. Searches your documents

    Policies, guides and past answers.

  2. Shows the source

    The page and the document, every time.

  3. Says when it does not know

    And points to a person who does.

Reply
To Staff member, in Slack
Subject How to claim for a client dinner

EditSend the reply
The source document is linked in the reply.
Stage 3

It answers.

Finally, it replies in plain words.

  1. Answers in plain words

    Short and clear.

  2. Learns what people ask

    So you can fix unclear documents.

  3. Passes on what it cannot answer

    To the right expert.

Made for companies where knowledge is hard to find

A team working around a table covered in plans and sticky notes.

The new joiner

A private place to ask anything.

You do not know who to ask, so you ask nobody.

A team working on laptops at a shared table above the city.

The expert who is always interrupted

Time to do your own work.

People ask you the same thing all day.

A small team discussing plans around a table.

The manager who is asked everything

Staff find the answer first.

You answer questions that are already in a document.

Two colleagues discussing ideas beside bookshelves.

The growing company whose knowledge is in people's heads

Your knowledge, kept in one place.

When a person leaves, the answers leave too.

What changes for your team

Without the assistantWith the Internal Knowledge Assistant

Staff ask colleagues, and answers differ

Everyone gets the same answer

Documents sit in folders nobody opens

Documents answer questions

Experts are interrupted all day

Experts handle the hard questions

New joiners feel lost

New joiners find answers themselves

Testimonials from teams who use it every day

I ask without feeling silly

“In my first month I had fifty questions. I asked the assistant, and nobody had to feel bothered.”
Mei Xin LauExecutive, services company
Singapore
Dubai
Kuala Lumpur
Hong Kong
Bangalore

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