Sort every request and set the right priority

The assistant reads every incoming request, groups it by topic, sets the priority and sends it to the right person.

From a long queue to the right person

The assistant does the sorting. Your team does the solving.

New requests

Reading your tools

Got it. I will sort by topic and priority, and send each one to the right person.

Stage 1

It learns.

First, it learns your priorities.

  1. Learns your priorities

    What is urgent, what can wait and who handles what.

  2. Learns your topics

    Billing, delivery, how to use it and more.

Queue
Reading requests0 requests read
  • UUrgentMost urgent4 requests
  • TToday9 requests
  • TThis week14 requests
  • DDuplicates3 found
Stage 2

It sorts.

Then it sorts the whole queue.

  1. Reads every request

    Topic, mood and what the customer wants.

  2. Sets the priority

    Urgent, today or this week.

  3. Sends it to the right person

    With the history attached.

Daily queue
To Support team
Subject 27 requests sorted: four urgent

EditSend to the team
Tasks created for each owner.
Stage 3

It assigns.

Finally, it tells your team what to do.

  1. Sends a clear daily queue

    What to do first, and why.

  2. Merges duplicates

    One customer, one conversation.

  3. Watches the clock

    Requests close to a deadline move up.

Made for teams with a growing queue

Two colleagues looking at a laptop together.

The support lead with a long queue

A sorted queue by the time you sit down.

You spend your morning sorting instead of solving.

A team working around a table covered in plans and sticky notes.

The agent who wants clear priorities

A clear first job, every time.

You never know what to pick up first.

A small team discussing plans around a table.

The manager who watches response times

The urgent ones at the top, always.

Urgent cases wait because they look like all the others.

Two colleagues discussing ideas beside bookshelves.

The founder who still answers support

One tidy queue, in the right order.

Requests arrive from everywhere, and you cannot keep track.

What changes for your team

Without the assistantWith the Support Ticket Manager

Requests sit in one long queue

Requests are sorted the moment they arrive

Urgent problems wait their turn

Urgent problems jump to the front

Agents choose what they like

Work goes to the right person

Duplicates waste time

Duplicates are merged

Testimonials from teams who use it every day

My mornings are mine

“The queue is sorted when I log in. I start solving straight away.”
Sandra KaurSupport Lead, software company
Kuala Lumpur
Mumbai
Hong Kong
Jakarta
Singapore

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