A friendly chat assistant welcomes visitors, answers questions and collects the details your team needs, then hands over to a person when it should.
The assistant does the chatting. Your team takes over when a person is needed.
Got it. I will check your delivery page and answer, then ask for contact details if needed.
First, it learns what you offer.
Products, prices, delivery and policies.
Friendly and short, like a good shop assistant.
Then it helps the visitor.
Warm, short and never pushy.
Prices, delivery and opening hours.
Name, contact and what they want.
To Support teamA lead was added to your CRM.Finally, it passes the chat to your team.
Your team never starts from nothing.
At a time the customer chooses.
Name, contact and the question.
Chats answered all day, with your team on hand for the hard ones.
Someone has to sit by the chat all day, and nights go unanswered.
A friendly voice on your website while you work.
You want to be helpful, but you are busy serving customers.
Questions answered while the visitor is still there.
Visitors arrive, have a question and leave.
Every chat that shows interest becomes a lead.
Good leads start in the chat box and get lost.
The chat box sits unused
Visitors get an answer straight away
Staff copy details from the chat
Details are saved for you
Chats are lost at night
Chats are answered all night
Customers repeat themselves
Customers hand over with the full chat
“We never had anyone on at night. Now every chat is answered, and we read the hard ones in the morning.”
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