Answer common questions at any hour

The assistant answers the questions customers ask most, at any time of day, using your own information. Anything it is unsure about goes to a person.

Discuss your business needsSee how it works

From a question to an answer, any time of day

The assistant does the answering. Your team handles the cases that need a person.

New question

Reading your tools

Got it. I will look in your opening hours page and reply in a friendly way.

Stage 1

It learns.

First, it learns your business.

  1. Learns your business

    Opening hours, prices, delivery and the questions customers ask most.

  2. Learns your tone

    Friendly, formal or fun. Whatever sounds like you.

Enquiry
Reading the question0 sources checked
  • OOpening hours pageBest sourcePublic holiday times
  • FFAQSame answer
  • PPast repliesUsed before
  • PPerson needed?No
Stage 2

It finds.

Then it finds the right answer.

  1. Reads the question

    Even if it is short or spelled badly.

  2. Finds the answer in your information

    It never guesses.

  3. Knows when to ask a person

    Unsure or upset customers go to your team.

Reply
To Customer, by email
Subject Our public holiday hours

EditSend the reply
The question is logged on the customer record.
Stage 3

It replies.

Finally, it answers in your voice.

  1. Replies in your tone

    Short, warm and clear.

  2. Logs every question

    So you can see what customers ask.

  3. Hands over politely

    A person picks up when needed, with the full history.

Made for teams who answer the same questions every day

Two colleagues looking at a laptop together.

The support team with a full inbox

Common questions answered, so you can help with the hard ones.

Half of your day goes to questions you answered yesterday.

Two colleagues discussing ideas beside bookshelves.

The small business that cannot answer at night

An answer waiting for every customer, any time.

Customers ask in the evening and go elsewhere if you are slow.

A small team discussing plans around a table.

The manager who wants steady service

The same good answer, every day.

Service is brilliant on some days and slow on others.

Colleagues writing notes and sharing printed pages at a long table.

The marketer who sees enquiries go unanswered

Every enquiry answered while the customer is keen.

You pay to bring people in, and then they wait.

What changes for your team

Without the assistantWith the AI Customer Enquiry Assistant

Customers wait until the morning

Customers get an answer in seconds

Staff answer the same question daily

Staff handle the interesting cases

Answers change by person

One correct answer, every time

Night enquiries are lost

Night enquiries are answered

Testimonials from teams who use it every day

My team does the interesting work

“The simple questions are gone from my queue. My team now handles the cases where people really need us.”
Alice TeoSupport Lead, e-commerce company
Singapore
Karachi
Kuala Lumpur
Hong Kong
Bangalore

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