See which customers really use what you sell

The assistant shows how often each customer logs in and which parts of your service they use, so you can help quiet customers early and thank busy ones.

Discuss your business needs See how it works

From raw usage to clear next steps

The assistant does the counting. You decide how to help.

Usage

Reading your tools

Got it. I will read the use for every customer and compare it with last month.

Stage 1

It learns.

First, it learns what good use looks like.

Learns what use looks like
Logins, features and team size all count. You choose which matter most.
Connects to your product data
Usage numbers arrive on their own, so nobody exports a report.

Use, last 30 days

Reading usage0 customers read

HHarbour Print WorksLowestDown 50% since last month
BBintang LogisticsUp 20% since last month
SSentosa Medical ClinicSteady

Stage 2

It measures.

Then it measures how much each customer uses.

Counts real use
Logins, and the features each team actually uses.
Compares with last month
So you see who is falling and who is growing.
Groups customers
High, medium and low, with a reason for each.

Weekly report

To Customer success team

Subject Use this week: three customers to look at

EditSend to the team

The next report arrives on Monday.

Stage 3

It reports.

Finally, it tells your team what to do.

Sends a weekly report
One page, in plain words.
Suggests how to help
A refresher, a training session or a thank you.
Shows what worked
See whether use went up after you helped.

Made for anyone who wants customers to get value

Two colleagues looking at a laptop together.

The customer success manager

A clear view of use, customer by customer.

You can see who bought, but not who is actually using it.

Two colleagues discussing ideas beside bookshelves.

The founder who wants the product to be used

Proof of who is thriving and who needs help.

You sell something good, but you cannot tell who is getting value from it.

Two people exchanging a business card in an office.

The sales leader

Use is the best sign of a renewal. Now you can see it.

You want to know which customers will renew and which will not.

A group gathered around a laptop in a workshop.

The training team

A list of the teams that would gain most from training.

You run sessions, but you do not know who needs one most.

What changes for your team

Without the assistantWith the Customer Engagement Tracker

Usage numbers sit in exports nobody reads

A short report arrives every Monday

You notice a drop when the customer cancels

You notice a drop in the first week

Busy customers are never thanked

Busy customers are noticed and thanked

Every manager reads the numbers differently

One clear way to read use

Testimonials from teams who use it every day

I see who is really using it

“A customer can pay every month and never log in. Now I see the difference and call the quiet ones.”

Evelyn TanCustomer Success Manager, software company

Singapore

Dubai

Dubai

Kuala Lumpur

Hong Kong

Singapore

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