Check that every touchpoint feels like your brand

The assistant reviews your website, emails, shops and messages and shows where the experience does not match your brand.

Discuss your business needsSee how it works

From a brand promise to a consistent experience

The assistant does the checking. Your teams close the gaps.

Brand check

Reading your tools

Got it. I will check each touchpoint against your brand guide and score the match.

Stage 1

It learns.

First, it learns what your brand promises.

  1. Learns your brand

    Your promise, your tone and your standards.

  2. Learns your touchpoints

    Website, emails, calls, shops and social.

Touchpoints
Checking touchpoints0 samples checked
  • WWebsiteBest matchWarm and clear
  • EEmailsFriendly, a little long
  • PPhone callsQuick but flat
  • SShop visitsStaff do not greet
Stage 2

It checks.

Then it checks every touchpoint.

  1. Reads every touchpoint

    Words, tone and behaviour.

  2. Compares with your brand

    Where it matches, and where not.

  3. Ranks the gaps

    Biggest gap first.

Brand report
To Brand and operations teams
Subject Brand experience: shops and calls need work

EditSend to the teams
Two training tasks were created.
Stage 3

It reports.

Finally, it shows how to close the gaps.

  1. Writes a short report

    What matches, and what does not.

  2. Suggests fixes

    Training, wording or process.

  3. Checks again

    To see the gap close.

Made for brands that want to be consistent

Colleagues writing notes and sharing printed pages at a long table.

The brand manager

A clear view of where the brand slips.

The brand looks great online and feels different in the shop.

A team working on laptops at a shared table above the city.

The retail operations head

Proof of where standards are not met.

Standards are in a manual that few people read.

A small team discussing plans around a table.

The CEO who wants the brand to be real

A promise that holds, everywhere.

Customers should feel the promise at every step.

A team working around a table covered in plans and sticky notes.

The training lead

Training that targets the real gaps.

You need to know what to train.

What changes for your team

Without the assistantWith the Brand Experience Assessment

The brand is a PDF

The brand is something customers feel

Teams check their own work

Every touchpoint is checked the same way

Gaps are found by customers

Gaps are found by you

Fixes are scattered

Fixes are ranked

Testimonials from teams who use it every day

Our brand slipped in shops

“The website was perfect and the shops were not. The assessment showed us exactly where.”
Adeline FooBrand Manager, fashion retailer
Singapore
Dubai
Hong Kong
Mumbai
Jakarta

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