See what customers praise and complain about

The assistant reads every review, survey answer and message, groups them into themes and shows what is changing.

From hundreds of comments to a clear picture

The assistant does the reading. You decide what to fix first.

Feedback

Reading your tools

Got it. I will read every review and message and group them into themes.

Stage 1

It learns.

First, it learns where feedback lives.

  1. Learns where feedback lives

    Reviews, surveys, emails and chats.

  2. Learns your topics

    Service, price, quality, delivery and more.

Themes
Reading feedback0 comments read
  • SServiceMost mentioned312 mentions
  • QQuality198 mentions
  • PPrice141 mentions
  • DDelivery176 mentions
Stage 2

It reads.

Then it reads everything, in minutes.

  1. Reads every comment

    Across all your channels.

  2. Groups them into themes

    Service, price, quality and delivery.

  3. Shows how the mood is changing

    Better or worse than last quarter.

Weekly summary
To Customer experience team
Subject Feedback this quarter: delivery needs attention

EditSend to the team
The next summary arrives on Monday.
Stage 3

It reports.

Finally, it tells you what to act on.

  1. Writes a short summary

    Praise first, then what to fix.

  2. Suggests what to do

    Specific and sized to your team.

  3. Tracks the change

    See whether the complaints fall.

Made for anyone who listens to customers

Two colleagues looking at a laptop together.

The head of customer service

Everything customers say, in one clear picture.

Feedback comes from everywhere, and nobody has read it all.

A small team discussing plans around a table.

The leader who wants the truth

Counts, themes and real examples.

You hear a few loud stories, and you cannot tell what is typical.

Colleagues writing notes and sharing printed pages at a long table.

The marketer who wants real customer words

Real quotes, ready to share.

You want honest praise for your campaigns.

A team working on laptops at a shared table above the city.

The operations lead who owns delivery

A clear count of what customers say about delivery.

You suspect a problem, and you need proof.

What changes for your team

Without the assistantWith the Customer Feedback Analyzer

Feedback is skimmed

Every comment is read

Complaints are anecdotes

Complaints are counted

Good news goes unnoticed

Praise is easy to share

Reports are late

Themes are ready every week

Testimonials from teams who use it every day

We read everything now

“Every review and message is read, including the quiet ones. We found two quiet problems.”
Pei Shan NgCustomer Service Head, retail brand
Singapore
Kuala Lumpur
Dubai
Bangalore
Hong Kong

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