The assistant reviews your replies against your own standards, gives each one a score and shows where your team can improve.
The assistant does the reading. Managers do the coaching.
Got it. I will score each reply against your standards and keep it kind.
First, it learns what good service means to you.
What a good reply looks like to you.
Share a few replies you are proud of.
Then it reviews the replies.
All of them, not a handful.
Polite, helpful, clear and fast.
To share with the whole team.
To Support team lead
A short team chat is set for Thursday.Finally, it helps your team improve.
Praise first, then one thing to improve.
So everyone can learn from them.
See scores improve over the weeks.
Reviews are used to coach and to praise, not to punish.
A fair view of every reply.
You read a few replies a month and hope they represent the rest.
Praise for the good ones, and a clear tip for improving.
You only hear about replies that went wrong.
Confidence that service is as good as you want it.
Your name is on every reply, but you cannot read them all.
Every reply, scored the same way.
You sample a few replies, and the sample is never large enough.
Managers read a few replies a month
Every reply is reviewed
Quality depends on who checks
One standard for every reply
Coaching is a guess
Coaching uses real examples
Great replies go unnoticed
Great replies are celebrated
“I used to read ten replies a month. Now I see the whole picture and can coach with real examples.”
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